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Privacy Policy

This Privacy Policy sets out how we use and protect any information that you give when you use this website and it applies to the use of our site including by both consumers and real estate professionals (real estate professionals including, without limitation, realtors, homebuilders, lenders, remodelers, home service professionals and other non-consumer service professionals, are referred to as “Professionals”). We use information collected about you only as permitted in this Privacy Policy.
     It's a good idea to understand the privacy policy of any Web site before sharing personal information with it. We appreciate you trusting us with your details and we are committed to protecting your privacy.
     We collect data in order to offer you individual assistance and information. We value each one of our visitors and we make sure that they each find what they are looking for. Asking for your contact details enables us to offer you more efficient services.
     We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 20th of May 2009.

What we collect
     We may collect the following information:

  • your first and last name
  • your contact information (address, telephone number, e-mail address etc.)
  • other information relevant to customer surveys and/or offers
  • we do not store any financial details (credit or debit card numbers)

What we do with the information we gather
     We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security
     We take appropriate technical and organisational measures to guard against unauthorised or unlawful processing of your personal data and against accidental loss or destruction of, or damage to, your personal data. While no computer system is completely secure, we believe the measures implemented by our site reduce the likelihood of security problems to a level appropriate to the type of data involved. We have security measures in place to protect our user database and access to this database is restricted internally.
     All personal information is stored on a secure server. We do not store credit card numbers or related identifying information on any Site server. All such information is stored by our credit card processing partner, on their secured servers, and is protected via its proprietary methods. Please remember that many services and transactions are performed by our business partners. Our privacy policy and our security or common practices do not apply to other companies.

Links to other websites
     Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information
     We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
     If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

How long will we keep your personal data?
     We will retain your personal data only as long as is necessary for the purposes to which you consent under this Privacy Policy, or as is required by applicable law, and then we will delete it.

     By using this site, you signify your agreement to our Privacy Policy. IF YOU DO NOT AGREE WITH THIS POLICY, PLEASE DO NOT USE THIS SITE

     In conjunction with this Privacy Policy, you should also review our Terms of Use for a complete understanding of the rules governing our Sites.

Return / Refund / Cancellation policy

     myBIRMINGHAMguide Service is billed in advance on a term basis (singular, monthly, quarterly or annually) and is non-refundable. In order to treat everyone equally, no exceptions will be made.